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CatTech Device Repair

Helpful Hints, Guidelines and Policy

What to bring for your repair

  • Apple computer that needs repair
  • Charger / power cord for your Apple computer (We cannot repair your computer if you do not bring your charger / power cord)
  • Connection Card
  • IMPORTANT: Before an Apple repair technician can repair your device, Find My will need to be temporarily disabled. It can be re-enabled after the repair. There are two ways to disable Find My:
    • On a Mac, if it's working well enough, you can go to System Settings -> Apple ID -> iCloud and scroll until you see the Find My option and turn it off. You will be prompted for your Apple ID password and whatever multi-factor authentication you have in place. On an iPhone, go to Settings -> Apple ID -> Find My -> Find My iPhone and turn it off.
    • If the device does not work, you can use any other device with a web browser and go to the iCloud website where you'll see an option at the top center that lists All Devices. Select your device from that list and remove it from your account.

What We Do

  • The Wildcat Shop offers Apple computer repair services for currently enrolled CWU students, Staff, Faculty and members of the Emeritus and Distinguished status of the CWU community.
  • The Wildcat Shop has fully certified Apple Technicians on staff and is authorized by Apple to perform warranty work.
  • The Wildcat Shop provides no guarantee that we will be able to repair your computer.
  • Typical service time is estimated at 5 working days. If you need your computer repaired immediately, we recommend you take it to a local computer repair shop.
  • Everyone should bring their Student ID or other CWU identification with them at the time of check in.
  • Computers can only be checked in / picked up from the Wildcat Shop during regular business hours.
  • The Wildcat Shop reserves the right to stop accepting check-ins as needed due to demands of regular business.
  • If your computer does not have up-to-date OS patches, we will install them. If antivirus or spyware software is missing, we can provide you with information on where to download and install free recommended versions.
  • Individuals will make payment (including applicable sales tax) with cash, check, credit / debit cards or your Student Account at the time of receipt of the repaired computer. All labor, hardware or software costs, required to repair the system are the responsibility of the owner, with the exception of any parts or labor covered by an OEM Warranty repair.
  • Screen Repair for iPhones
  • Battery replacement for iPhones

What We Don’t Do

  • CWU will not install illegal software on any computer or software which is typically used for illegal acquisition of copyrighted material (P2P). We require original disks and a Certificate of Authenticity prior to installing personally owned software.
  • We do not accept Windows-based hardware of any kind. Customers will be provided a list of local Ellensburg vendors for repairs to PCs.
  • We do not service non-Apple monitors of any kind. We will refer you to a list of local repair shops that perform monitor repairs.
  • We do not service printers of any kind. We will refer you to a list of local repair shops that perform printer repairs.

Our Repair Warranty

We will provide you with the following warranty on any repairs we perform:

  • 60 days free support - We will assist you with any questions, problems or configuration issues you may have related to a repair within the first 60 days without any additional labor charges. If problems related to the repaired part(s) recur during the warranty period, the part(s) will be repaired or replaced at our expense. Separate or unrelated issues on the same machine will be subject to additional labor charges.
  • Parts and Labor - We will provide full parts and labor warranty on any new parts we sell you for the warranty period provided by the part manufacturer up to 1 year from the date the repairs are completed. These warranty periods vary between manufacturers and between parts and may be as short as 14 days from date of purchase, but will in no case exceed 1 year. If the part manufacturer’s warranty exceeds 1 year we will honor the warranty period on the part (typically 5 years on hard drives and lifetime of the machine on memory) but you will be responsible for any labor charges and shipping involved in these repairs.
  • Complete the instructions on this page to get your iPhone, iPad, or iPod touch ready for service

Caution!

The Apple Limited Warranty DOES NOT COVER ACCIDENTAL DAMAGE. This includes but is not limited to:

  • Cracked screens
  • Water/liquid damage
  • Scratches (cosmetic and otherwise)
  • Dents
  • Broken Ports

AppleCare + may cover accidental damage but Apple will likely charge a service fee.

Miscellaneous:

Backup: We cannot take responsibility for the contents of your computer’s data storage unless prior arrangements for backup have been made. Regular data storage backups are an important part of responsible computer ownership. We assume that, prior to submitting your system for repair - no matter what the problem, you have taken the precaution of performing a backup of your computer’s data storage. In no case will the University or any of the providing units be legally or financially responsible for any lost data, programs, operating systems, etc.

Ethernet Address:If your main logic board or auxiliary Ethernet adapter has been replaced, your Ethernet address will have changed. If so, you must re-register your computer's new Ethernet address if you live on campus and use ResNet.

Date & Time: If your system battery has been replaced, or your system has been turned off for several days, your computer's date and time may have changed. Although we check each repaired unit’s date and time, we advise all customers to verify their computer's date and time, once the system has been set up at its "home" location or prior to its first use.

Finally:

  • The price quoted is an estimate only. If the cost of repair is to exceed the estimate by 10% you will be contacted prior to the work being performed.
  • If you authorize a repair either verbally or in writing then revoke the request you will be charged a $60.00 restocking fee.
  • The minimum fee for diagnosis of a computer is $45 (1/2 hour of labor) plus tax. This fee is due upon request of service. After this period of assessment, you will be contacted with the results and asked how you will like to proceed.
  • Any equipment left unclaimed for 60 days after notification of pickup will be considered abandoned and ownership rights will transfer to Central Washington University.
  • We have the right to change the terms of service at any time.
  • There are no exceptions to these rules.

Please check your CWU email regularly. Quotes for repair are sent out within 1-2 business days and will require your authorization to proceed.

We will keep you updated on the status of your computer’s repair. CatTech technicians are available by phone at 509-963-1377 during regular business hours.

After your equipment is repaired, you may pick it up and pay in full for the repairs at the Wildcat Shop. Please bring your ID and the form you were given when you dropped off your computer. Only the owner of the machine will be allowed to pick it up.

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