Your order can be picked up at the Online Order counter toward the back of the Wildcat Shop, located in the SURC.

Orders usually take around 2-3 business days to process. You will be notified via separate emails, one when your order has begun processing and one when your order is ready for pick up. Please wait to pick up your order until you receive the email confirming that your order is ready for pick up at the store.

In order to pick up your order from the store you will need your CWU Connection Card.

If you are not a student picking up a general merchandise order, please bring your ID.

Yes. Please contact the Online Ordering department at (509) 963-1648 to inform a member of the department the name of the person who will be picking up your order. When speaking to a member of the Online Ordering team, please give your order number and student ID number so that they can confirm your order.

When your General Merchandise and Electronics order is ready for pickup, we send you an email letting you know. You must pick up your order from the store within 30 days of receiving this email from us. If you do not pick up your item(s) within this 30-day period, the item(s) will be considered abandoned and will be re-shelved for sale at the store. If you won’t be able to pick up your order within that time frame, please contact the Online Ordering department at (509) 963-1648. For Textbook orders please refer to the Textbook in store pickup policy above.

To cancel your order, please email the Online Ordering department at wildcatshop@cwu.edu or call (509) 963-1648. Please provide the department with your order number you received when you placed the order.

For answers on Shipping & Returns, please visit our Shipping & Returns pages. To follow your package, you can find a tracking number in your Order History page on your Wildcat Shop account that will link you directly to a tracking service. Grad Packages are non-returnable once they have been picked up or shipped from the Wildcat Shop. We can exchange for a different size if necessary.

In-state orders usually take around 2-3 business days to process and 2-3 business days to ship. Out of state orders typically take around 5-10 business days to ship.

You will be notified via email stating that your order has been shipped along with a tracking number.

We accept several forms of payment:

Credit Card (Visa, MasterCard, and Discover)

You can pay your online order with a Visa, MasterCard, American Express or Discover card. To pay with a credit or debit card, select "Credit Card" in the Payment Method drop menu during checkout. You will later be prompted for the billing information. Please note that when paying online with a credit/debit card, the Billing Address you enter must match the address the card issuer has on file. Failure to supply the correct billing address will cause the payment to decline and the order will be delayed or cancelled.

Student Charges/Financial Aid

If enrolled for the current quarter, you can pay for your online order with your student account by selecting the "Financial Aid" option in the payment drop down menu during checkout. You will later be prompted to enter your student ID number to complete the process. Please be sure to properly enter in your ID number! If you enter it in incorrectly, your order will be declined and you will not get your books on time.

Sure! Please call (509) 963-1648 and we will be happy to assist you in placing an order. We cannot place orders over the phone, but we can absolutely help you with the online order process.

There are several things that might be delaying your order.

If you are ordering textbooks during Rush (the month prior to the start of a new quarter and the week following the start of the quarter), we could be waiting on books to arrive to complete your order. If this is the case, please be patient! If your order still hasn't been processed the week before the quarter starts, please contact us.

As long as the order has not been processed we can add or delete items as you see fit. Please contact us to do so.

We are usually pretty quick at processing orders as long as it is not during Rush. Non - Rush orders are usually processed within 2-3 business days. During Rush (the month before a new quarter starts to about a week after the quarter has started), however, processing orders will slow to accommodate the number of orders we receive. Orders for pickup are processed, mostly, about one to two weeks before the quarter starts - this allows ample time for most textbooks to be on the shelf and available for order fulfillment. Orders to be shipped will be mailed as soon as the order has been completed.

You will only be charged after we have completed your order. Before this point, you have not been charged for anything. Again, once the order has been fully processed, you will be charged. Grad Packages are non-refundable. We can exchange for a different size if necessary.

Some of the books you requested may not be available in the option (New or Used) that you originally selected. Because of this, the amount you were quoted for initially may either increase or decrease, depending on what type of book you are given.

If the title of the book begins with “IA,” “OER,” or “No Text Required” it will not need any action or purchase from you. If you have questions about this, please reach out to your professor, or to us by email at wildcatshop@cwu.edu.

Email us at wildcatshop@cwu.edu! Including a screenshot and copying the URL of the page where you experienced the error will greatly help identify and expedite resolution. Let us know the steps you took right up until the error and the time you experienced the error. Please also include your student ID and any other pertinent information that might help with resolution. The more information, the better!