Frequently Asked Questions

FAQ Sections

Student Charges
Course Materials
Textbooks
Book Buy Back
In Store Pick Up
Shipping & Returns
Payment
General Online Ordering

Student Charges

Please see our Student Charges Page for information regarding student account charges.

Course Materials

Where can I buy course materials?

Students can purchase their textbooks directly from the Wildcat Shop on campus, which is located in the Student Union and Recreation Center (SURC) or by ordering online at Our Course List Builder. Online ordering is also available beginning 4 weeks prior to the start of classes. Orders are processed and held for students to pick-up during the first two weeks of classes.

How much will my course materials cost per quarter?

Course materials typically cost between $300 and $500 per quarter. Costs will vary according to how many classes are taken, whether or not a professor requires a book, and field of study. If you are looking for actual costs, our website lists all courses with course materials and pricing. This information is available 4 weeks prior to each quarter.

How long are course materials available each quarter?

Course materials are available until our course materials sales floor begins to change for the next quarter, which is around 5 weeks into the quarter. This allows the bookstore to return unsold textbooks and prepare for the next quarter.

What is IA?

IA stands for inclusive access. This is a program our university is enrolled in to get the best prices on materials for students. IA materials are automatically charged to the student account. They can be accessed through the “My Textbooks” tab on Canvas once classes begin.

What is OER?

OER stands for Open Education Resource. This is a free material that your professor will provide to you. If you have questions about this item on your course list, please reach out to your professor.

What does No Text Required mean?

This means that your professor is not requiring a textbook for class. This item does not need to be purchased.

What is POD?

POD stands for Print on Demand. More and more publishers are switching to POD because it is more sustainable. POD books have to be charged out when we place the order for them with the publisher because they are non refundable. It can take up to 15 days for us to get them in. If you have any questions about POD books, please email us at wildcatshop@cwu.edu.

What are Nonbook items?

Nonbook items are placeholders for required items that are not textbooks. If you see this item in your course list, please reach out to us at wildcatshop@cwu.edu with the course name, number and section so we can fix it.

Textbooks

When can I go online to purchase my textbooks?

The Wildcat Shop will begin taking online orders approximately 4 weeks prior to the start of each quarter. We will fulfill textbook orders as the products become available.

If my course and section number is not listed on your website, what should I do?

The best thing to do is attend class for more information. However, either your professor may not be using a textbook or your professor is using a textbook and they have failed to adopt that textbook with the Wildcat Shop.

Who chooses the textbooks we sell?

Your professors choose all required course books we sell. They know what titles best explain the important things you need to learn in their classes. Professors study their textbook options before choosing the one that best fits their needs.

Where can I find a desk copy?

You can find a desk copy from the publisher by visiting the following links (will open in new tab):

Cengage
McGraw-Hill
Oxford University Press
Pearson Education
Sage Publications
Simon and Schuster
W.W.Norton
Wiley Publishing

What is Inclusive Access (IA)?

Inclusive access is all digital course materials provided to the student via Canvas by the publisher. All your reading and homework and studying is done there. It assures that all students get their materials on day 1 and at the lowest possible price. It also allows for group discussion as well as interaction with the professor.

Are used textbooks available for sale?

Every effort is made to provide used textbooks for as many classes as possible. It is recommended that students shop early to view the best selection of used textbooks on hand. Used textbooks are generally 25% less than new textbooks.

What should be done if the bookstore is sold out of a textbook?

If the Wildcat Shop is sold out of a textbook you have the option to special order the textbook or find another textbook source.

Book Buy Back

When is textbook buyback?

Fall, Winter, and Spring quarter buybacks begin on the Wednesday of finals week at 8:30 a.m. until 4:30 p.m.

How much money will students get at buyback?

Any textbook required for the next quarter (except those for which the bookstore’s current stock exceeds anticipated demand) will be bought back at up to 50% of the new book’s selling price. If the textbook is not being used during the next quarter, students will receive money based on the national market value of their books. National market value is considerably less than 50% of the new book’s price. The Wildcat Shop cannot guarantee the buyback of any book at any time.

What is the deadline for returning textbooks for a full refund?

The second Friday of Fall, Winter, and Spring quarters. During Summer quarter, full refunds are limited to the first four days of the class period.

Returns must be accompanied by a current quarter "Wildcat Shop" cash register receipt.
New books must be absolutely clean and free from markings.
Shrink-wrapped or packaged items must be returned unopened.
Do not write in books or open packaged bundles until you are sure you will keep them.

In Store Pick Up

Where do I go to pick up my order?

Your order can be picked up at the Online Order counter toward the back of the Wildcat Shop, located in the SURC.

When will my order be ready?

Orders usually take around 2-3 business days to process. You will be notified via separate emails, one when your order has begun processing and one when your order is ready for pick up. Please wait to pick up your order until you receive the email confirming that your order is ready for pick up at the store.

What do I need to pick up my order?

In order to pick up your order from the store you will need your CWU Connection Card.

Can my friend/roommate/parent pick up the items I ordered for me?

Yes. Please contact the Online Ordering department at (509) 963-1648 to inform a member of the department the name of the person who will be picking up your order. When speaking to a member of the Online Ordering team, please give your order number and student ID number so that they can confirm your order.

How long will you hold my order for pickup?

When your order is ready for pickup, we send you an email letting you know. You must pick up your order from the store within 30 days of receiving this email from us. If you do not pick up your item(s) within this 30-day period, the item(s) will be considered abandoned and will be re-shelved for sale at the store. If you won’t be able to pick up your order within that time frame, please contact the Online Ordering department at (509) 963-1648.

How do I cancel my order?

To cancel your order, please email the Online Ordering department at wildcatshop@cwu.edu or call (509) 963-1648. Please provide the department with your order number you received when you placed the order.

Shipping & Returns

Where can I find information on your shipping order or return policy?

For answers on Shipping & Returns, please visit our Shipping & Returns page. To follow your package, you can find a tracking number in your Order History page on your Wildcat Shop account that will link you directly to a tracking service.

How long will it take for my order to ship?

In-state orders usually take around 2-3 business days to process and 2-3 business days to ship. Out of state orders typically take around 5-10 business days to ship.

How will I know when my order has shipped?

You will be notified via email stating that your order has been shipped along with a tracking number.

Payment

How do I pay for my order?

We accept several forms of payment:

Credit Card (Visa, MasterCard, and Discover)

You can pay your online order with a Visa, MasterCard, American Express or Discover card. To pay with a credit or debit card, select "Credit Card" in the Payment Method drop menu during checkout. You will later be prompted for the billing information. Please note that when paying online with a credit/debit card, the Billing Address you enter must match the address the card issuer has on file. Failure to supply the correct billing address will cause the payment to decline and the order will be delayed or cancelled.

Student Charges/Financial Aid

If enrolled for the current quarter, you can pay for your online order with your student account by selecting the "Financial Aid" option in the payment drop down menu during checkout. You will later be prompted to enter your student ID number to complete the process. Please be sure to properly enter in your ID number! If you enter it in incorrectly, your order will be declined and you will not get your books on time.

General Online Ordering

I'm confused about the ordering process, can I call you to place an order?

Sure! Please call (509) 963-1648 and we will be happy to assist you in placing an order. We cannot place orders over the phone, but we can absolutely help you with the online order process.

I've placed an order, but it says online that the order is still pending. What's going on?

There are several things that might be delaying your order.

If you are ordering textbooks during Rush (the month prior to the start of a new quarter and the week following the start of the quarter), we could be waiting on books to arrive to complete your order. If this is the case, please be patient! If your order still hasn't been processed the week before the quarter starts, please contact us.

I've already placed an order but I would like to add/delete something from my order. How can I do that?

As long as the order has not been processed we can add or delete items as you see fit.

How quickly are online orders processed?

We are usually pretty quick at processing orders as long as it is not during Rush. Non - Rush orders are usually processed within 2-3 business days. During Rush (the month before a new quarter starts to about a week after the quarter has started), however, processing orders will slow to accommodate the number of orders we receive. Orders for pickup are processed, mostly, about one to two weeks before the quarter starts - this allows ample time for most textbooks to be on the shelf and available for order fulfillment. Orders to be shipped will be mailed as soon as the order has been completed.

When I place an order online, when will I be charged?

You will only be charged after we have completed your order. Before this point, you have not been charged for anything. Again, once the order has been fully processed, you will be charged.

The amount that I was charged does not match the price I was quoted. Why?

Some of the books you requested may not be available in the option (New or Used) that you originally selected. Because of this, the amount you were quoted for initially may either increase or decrease, depending on what type of book you are given.

What do I do if my textbooks do not have a purchase option?

If the title of the book begins with “IA,” “OER,” or “No Text Required” it will not need any action or purchase from you. If you have questions about this, please reach out to your professor, or to us by email at wildcatshop@cwu.edu.

What do I do when I experience technical issues on the website?

Email us at wildcatshop@cwu.edu! Including a screenshot and copying the URL of the page where you experienced the error will greatly help identify and expedite resolution. Let us know the steps you took right up until the error and the time you experienced the error. Please also include your student ID and any other pertinent information that might help with resolution. The more information, the better!