Ordering, Shipping & Returns

Ordering, Shipping and Return Policy

Ordering

Please watch the video below to learn how to place textbook orders and manage your account on Wildcatshop.net:

Shipping

We make every effort to ship your order promptly. Please allow 2-3 days for in-state ground delivery and 5-10 days for out of state ground delivery during the quarter. When textbook ordering begins each quarter please allow for extra delivery time as not all books are in stock at the time ordering begins. All packages to Hawaii and Alaska will be sent US Mail and will need additional days to be delivered.

Please note, we cannot ship to P.O. boxes - please provide a physical address to have your items shipped to.

If you have any questions about Shipping, please feel free to contact us at 509-963-1648.

Shipping Rates

Order Total UPS Ground Price
Up to $99.99 $7.95
$100 - $249.99 $9.95
$250 - $899.99 $11.95
$900 or higher $14.95
Gift Cards Free Shipping

Returns

Please send all returns to:

Wildcat Shop
Attention: Returns Department
Central Washington University
400 East University Way
Ellensburg, WA 98926

Please note, that shipping charges will not be refunded, and returns shipped to us will need to be prepaid by you. You may send your return back with your preferred mail carrier.

Textbook Returns

To return your textbook(s), you may either visit us in store or ship your textbooks back to the Wildcat Shop. All textbook returns must have a copy of your receipt.

  • Full Refund For Textbooks
    On Campus Textbooks: Returned in store 2nd Friday of the quarter
    Off Campus Textbooks: Must be post marked by 2nd Friday of the quarter
  • Summer Quarter Returns
    Limited to the first 4 days following the start of the term
  • Partial Refund
    During the above Full Refund periods, a refund of 75% will be given on new textbooks that are returned with markings or in poor condition.
  • Incorrect or Defective Books
    If you receive an incorrect or damaged book, please contact the Wildcat Shop immediately at 509-963-1648.
  • Off Campus Returns
    To receive a refund for textbooks returned via UPS, the package must be post marked by the 2nd Friday following the start of the quarter.
  • Special Ordered Textbooks
    No refunds will be given for special ordered textbooks.

Coursepacks

No refunds or exchanges will be given on coursepacks - each coursepack is a custom order for you and cannot be resold.

Clothing & Merchandise

All clothing & merchandise must be returned unwashed, unworn, unused, or unopened.

  • Return
    All returns must come with a copy of your receipt within 30 days of purchase in its original unused state. Refunds will take 1-2 weeks after we have received your return and will be credited back to the original form of payment. Shipping charges will not be refunded.
  • Exchanges
    Please include a copy of your receipt; if your receipt is not available, please provide the Order Number and/or the name of the person placing the original order. When exchanging an item, please provide the item number, size, color, and description (if possible) for the new item. Also please include a phone number in which to reach you if we have any questions.
  • Incorrect or Damaged Items
    If you receive an incorrect or damaged item, please contact the Wildcat Shop immediately at 509-963-1648.
  • Special Ordered Items
    Merchandise that has been special ordered is nonrefundable.

Computers/Electronics/Software

  • Return
    All items must be unopened and accompanied with receipt within 14 days of purchase. No refunds will be given for opened products. Refunds will take 1-2 weeks after we received your return and will be credited back to the original form of payment. Shipping charges will not be refunded.
  • Exchanges
    All items must be unopened and accompanied with receipt within 14 days of purchase. Please include a copy of your receipt; if your receipt is not available, please provide the Order Number and/or the name of the person placing the original order. When exchanging an item, please provide the item number, color, and description (if possible) for the new item. Also please include a phone number in which to reach you if we have any questions.
  • Incorrect or Damaged Items
    If you receive an incorrect or damaged item, please contact the Wildcat Shop immediately at 509-963-1648.
  • Special Ordered Items
    Computers, Electronics, and Software that have been special ordered are nonrefundable.
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