Repair

Repair Policy

What to bring for your repair

  • Apple computer that needs repair
  • Charger for your Apple computer (We cannot repair your computer if you do not bring your charger)
  • Connection Card

What We Do

  • The Wildcat Shop offers Apple Computer Repair services for currently enrolled CWU students, Staff, Faculty and members of the Emeritus and Distinguished status of the CWU community.
  • The Wildcat Shop provides no guarantee that we will be able to repair your computer.
  • Typical service time is estimated at 5 working days. If you need your computer repaired immediately, we recommend you take it to a local computer repair shop.
  • Apple Care warranty work is estimated at less than 5 working days. We support repair for all Apple monitors, laptops and desktops.
  • Everyone should bring their Student ID or other CWU identification with them at the time of check in.
  • Computers can only be checked in / picked up from the Wildcat Shop during regular business hours.
  • The Wildcat Shop reserves the right to stop accepting check-ins as needed due to demands of regular business.
  • If your computer does not have up-to-date OS patches we will install all current security patches. If antivirus or spyware software is missing we will provide you with information on where to download and install free recommended versions.
  • Individuals will make payment (including applicable sales tax) less the amount of the diagnostic fee, which is paid at time of check-in, with cash, check, credit / debit cards or your Student Account at the time of receipt of the repaired computer. All labor, hardware or software costs, required to repair the system, are the responsibility of the owner, with the exception of any parts or labor covered by an OEM Warranty repair.

What We Don’t Do

  • CWU will not install illegal software on any computer or software which is typically used for illegal acquisition of copyrighted material (P2P). We require original disks and a Certificate of Authenticity prior to installing personally owned software
  • We do not accept Windows based hardware of any kind. Customers will be provided a list of local Ellensburg vendors for repairs on all PC’s
  • We do not service non-Apple monitors of any kind. We will refer you to a list of local repair shops that perform monitor repairs
  • We do not service Printers of any kind. We will refer you to a list of local repair shops that perform printer repairs

Our Repair Warranty

We will provide you with the following warranty on any repairs we perform:

  • 60 days free support - We will assist you with any questions, problems or configuration issues you may have related to a repair within the first 60 days without any additional labor charges. If problems related to the repaired part(s) recur during the warranty period, the part(s) will be repaired or replaced at our expense. Separate or unrelated issues on the same machine will be subject to additional labor charges.
  • Parts and Labor - We will provide full parts and labor warranty on any new parts we sell you for the warranty period provided by the part manufacturer up to 1 year from the date the repairs are completed. These warranty periods vary between manufacturers and between parts and may be as short as 14 days from date of purchase, but will in no case exceed 1 year. If the part manufacturer’s warranty exceeds 1 year we will honor the warranty period on the part (typically 5 years on hard drives and lifetime of the machine on memory) but you will be responsible for any labor charges and shipping involved in these repairs.

Caution!

The Apple Warranty and the Apple Care Protection Plan DOES NOT COVER ACCIDENTAL DAMAGE.

This includes but is not limited to:

  • Cracked screens
  • Water/liquid damage
  • Scratches (cosmetic and otherwise)
  • Dents
  • Broken Ports

Miscellaneous:

Backup: We cannot take responsibility for the contents of your computer’s hard disk unless prior arrangements for backup have been made. Regular hard disk backups are an important part of responsible computer ownership. We assume that, prior to submitting your system for repair - no matter what the problem - you have taken the precaution of performing a backup of your computer’s hard disk. In no case will the University or any of the providing units be legally or financially responsible for any lost data, programs, operating systems, etc.

Ethernet Address: If your main logic board or auxiliary Ethernet adapter has been replaced, your Ethernet address will have changed. If so, you must re-register your computers new Ethernet address if you live on campus and use ResNet.

Date & Time: If your system battery has been replaced, or your system has been turned off for several days, your computers date and time may have changed. Although we check each repaired units date and time, we advise all customers to verify their computer's date and time, once the system has been set up at its "home" location or prior to its first use.


Finally:

  • The price quoted is an estimate only. If the cost of repair is to exceed the estimate by 10% you will be contacted prior to the work being performed.
  • If you authorize a repair either verbally or in writing then revoke the request you will be charged a $50.00 restocking fee.
  • The minimum fee for diagnosis of a laptop is $37.50 (1/2 hour of labor) and is $75.00 (1 hour of labor) for any desktop machines that are not under warranty. This fee is due upon request of service. After this period of assessment, you will be contacted with the results and asked how you will like to proceed.
  • Any equipment left unclaimed for 60 days after notification of pickup will be considered abandoned and ownership rights will transfer to Central Washington University.
  • We have the right to change the terms of service at any time
  • There are no exceptions to these rules

You will receive e-mail updates to your CWU account from Team Dynamix on the status of your computer’s repair. You can also login to https://cwu.teamdynamix.com/TDClient/Login.aspx at any time with your CWU credentials to check on the status of your computer

In order to check the status of your repair please call our Technician at 963-1377 or E-mail us at cattech@cwu.edu . Please wait 3 business days from the date you dropped off your computer to call. If your repair is finished sooner we will notify you. After your equipment is repaired, you may pick it up and pay in full for the repairs at the Wildcat Shop. Please bring your ID and the form you were given when you dropped off your computer. Only the owner of the machine will be allowed to pick it up.

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